Nginx management and maintenance support
This is the support service of Nginx management and maintenance. We provide support and advices to keep your Nginx running properly based on wide experience of supporting Nginx users.
The feature of our Nginx management and maintenance support
- Wide experienced Nginx engneers provide appropriate and rapid technical support.
- Based on our experience of supporting many Nginx users in Japan, we provide practical advices.
- As the Nginx specialized company, we provide the best maintenance serviece.
- Also we consult your specific needs as needed.
Contents of maintenance contract (excerpt)
- Support by Nginx engineers.
- When the system has an issue, we support by E-mail.
- We assist your management and maintenance to answer your technical questions.
Maintenance contract for a year.
| Ninjax Enterprise | Lite | Basic | Premium |
| Software & service | |||
| Upgrade | Yes | Yes | Yes |
| Support | |||
| Number of incident* | 3 | 5 | 10 |
| First Answering | in 3 days | in 24 h | in 12 h |
| Mail support open | business day(10a.m.-7p.m. | business day(10a.m.-7p.m. | business day(10a.m.-7p.m. |
| Remote access support | Yes | Yes | Yes |
| On site | - | - | Yes* |
| Consulting support | |||
| Improve performance | Yes | Yes | Yes |
| Diagnosis | 1 time | 2 times | 3 times |
| Tuning | 1 time | 2 times | 3 times |
| Annual fee | $4,500.00 | $8,000.00 | $15,000.00 |
Notice:
* Tax excluded.
* You can purchase the adding incidents.
* Ask for on site service.
Below cost extra fee.
- Traffic.
- Accommodation.
- Other related expenses.
Contact
Please feel free to consult us concerning Nginx and Ninjax service.
